Superhub Shop and Subscription Terms and Conditions

1. About Us

The online shop at www.superhub.biz/shop is operated by Superhub Ltd, a company incorporated in England and Wales. References to “we”, “us” or “our” mean Superhub Ltd. References to “you” or “the Customer” mean any individual or business purchasing products or services through the shop.

These Terms and Conditions apply to all purchases made via the shop and checkout and apply in addition to the general website Terms and Conditions. Where there is any inconsistency, these Shop Terms shall prevail in relation to shop purchases.

2. Nature of Products and Services

Products offered through the shop include, without limitation:

• Consultancy led services and retainers
• Monthly and fixed term subscriptions
• Digital marketing and managed services
• Digital products and downloads
• Physical goods and merchandise

Unless expressly stated otherwise in writing, all services are supplied on a consultancy basis. No guarantee is given as to results, outcomes, rankings, revenue or performance.

Physical goods are supplied as goods only. Installation, configuration, training or support are excluded unless expressly stated.

3. Relationship to Consultancy Terms

All services purchased through the shop, whether monthly, fixed term or subscription based, are supplied pursuant to and governed by Superhub Ltd’s Consultancy Terms and Conditions as published on www.superhub.biz and as updated from time to time.

By purchasing any service via the shop, you expressly agree that:

• The Consultancy Terms form part of this contract
• The Consultancy Terms apply in full in addition to these Shop Terms
• These Shop Terms govern pricing, payment, minimum term, renewal and enforcement
• The Consultancy Terms govern delivery, scope, limitations, intellectual property and professional obligations

Where there is any inconsistency, these Shop Terms prevail in respect of payment obligations, minimum terms, renewal and enforcement.

4. No Informal or Consumer Style Engagement

You acknowledge and agree that purchasing services via the shop does not create a trial, informal or consumer style arrangement.

All services are professional consultancy services supplied in the course of business. You waive any argument that the method of purchase alters the legal nature of the engagement or reduces your contractual obligations.

5. Contract Formation

A legally binding contract is formed when:

• Checkout is completed
• Payment is authorised
• We issue confirmation or commence delivery

By placing an order, you confirm that you have authority to bind the purchasing entity and that you accept these Terms and Conditions in full.

6. Pricing and VAT

All prices are shown in GBP unless stated otherwise. VAT is charged where applicable at the prevailing rate.

We reserve the right to amend pricing at any time. Price changes do not affect subscriptions already within their minimum term.

7. Subscription Services and Minimum Terms

7.1 Minimum Commitment

Subscription services are sold on fixed minimum terms as stated on the relevant product page. These may include:

• Three month minimum terms
• Twelve month minimum terms
• Twenty four month minimum terms

Where no minimum term is stated, a minimum term of three months applies by default.

All subscriptions involve reserved capacity and scheduled resource allocation.

7.2 Payment Obligation and Default

By purchasing a subscription or monthly service, you commit to payment of all fees due for the full minimum term.

If you:

• Cancel before the end of the minimum term
• Fail to make payment when due
• Have payment declined, reversed or charged back
• Attempt to avoid or dispute payment without valid legal grounds

You remain liable for 100 percent of all fees due for the remainder of the minimum term, which shall become immediately due and payable.

This represents a genuine pre estimated loss including reserved capacity, staffing allocation, scheduling commitments and opportunity cost.

8. Automatic Renewal and Cancellation

8.1 Automatic Renewal

At the end of the minimum term, subscriptions automatically renew on a rolling monthly basis unless cancelled in accordance with these Terms.

8.2 Notice to Cancel

To cancel after the minimum term, you must provide not less than three months’ written notice.

Notice must be given by email to the address stated on the website or in your service confirmation. Cancellation is not effective until acknowledged by us in writing.

All fees remain payable during the notice period.

9. Late Payment and Suspension

If payment is not received when due, we may without notice:

• Suspend services
• Restrict access to deliverables
• Withhold intellectual property
• Terminate the agreement

We reserve the right to charge statutory interest and recovery costs under the Late Payment of Commercial Debts legislation where applicable.

Suspension or termination does not release you from payment obligations.

10. Refunds and Cancellations

10.1 Services and Digital Products

All consultancy services, subscriptions and digital products are non refundable once commenced or accessed.

No refunds are provided for change of mind, dissatisfaction, business performance or failure to engage.

10.2 Physical Goods

Physical goods supplied to consumers may be subject to statutory cancellation rights where applicable.

Business to business sales of physical goods are non cancellable unless otherwise agreed in writing.

Risk passes on delivery. Title passes once payment is received in full.

11. Chargebacks and Payment Disputes

You agree not to initiate chargebacks or payment disputes without first raising the issue with us in writing.

Any chargeback raised without valid grounds constitutes a breach of contract. We reserve the right to recover all associated costs including fees, administrative time and legal expenses.

12. Intellectual Property

All intellectual property created by us remains our property until all invoices are paid in full.

Where intellectual property is licensed to you, it is provided on a non exclusive, non transferable basis unless expressly agreed otherwise.

No licence, assignment or right of use arises until all sums due under both these Shop Terms and the Consultancy Terms have been paid in full.

We reserve the right to withhold or revoke usage rights in the event of non payment.

13. Limitation of Liability

To the fullest extent permitted by law:

• We exclude liability for indirect or consequential loss
• We do not guarantee results or outcomes
• Our total liability is limited to fees paid in the three months preceding the claim

Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.

14. Termination by Us

We may terminate services immediately where:

• You breach these Terms
• Payment is overdue
• You act unlawfully, abusively or unreasonably
• Continued engagement presents legal or reputational risk

Termination does not affect accrued payment obligations.

15. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

16. Entire Agreement and Contractual Structure

The contractual structure for shop purchases is:

1. These Shop Terms and Conditions
2. The Consultancy Terms and Conditions
3. Any written scope or product description

Together these documents form a single legally binding agreement and supersede all prior discussions, representations or agreements.