Creative Services Terms and Conditions

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These Creative Services Terms and Conditions (“Creative Terms”) apply to the supply of creative, filming, media production, graphic design, animation, and related content services (“Creative Services”) by Superhub Ltd (“Superhub”, “We”, “Us”, “Our”) to clients (“Client”, “You”, “Your”). These Creative Terms are intended to cover circumstances where no separate written agreement is executed in advance of work commencing, for example where services are ordered on an ad hoc or urgent basis.

By commissioning or accepting Creative Services from Us, whether orally, by email, through a messaging application, or otherwise, You agree to be bound by these Creative Terms.

These Creative Terms sit alongside, and do not replace, Our general Terms and Conditions and Privacy Policy. In the event of inconsistency, these Creative Terms prevail in relation to Creative Services only.

1. Scope of Services

1.1. Superhub may provide Creative Services on an ad hoc basis, including but not limited to: filming, photography, video production, animation, editing, graphic design, social media assets, and related consultancy.
1.2. The exact scope, deliverables, and timeline will be confirmed in writing (including but not limited to email, messaging applications, or other electronic communications) or verbally prior to commencement.

2. Fees and Payment

2.1. Unless otherwise agreed, Creative Services are charged on a time and materials basis, at Our prevailing rates.
2.2. Payment terms are strictly 14 days from date of invoice. Late payment may result in suspension of services and may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
2.3. We reserve the right to require part or full payment in advance for urgent or short-notice work.

3. Intellectual Property and Content Ownership

3.1. All raw footage, project files, edits, graphics, animations, and final deliverables (“Content”) created by Superhub remain the sole and exclusive property of Superhub.
3.2. Clients are granted a non-exclusive, royalty-free licence to use the Content for their own internal and external business purposes, unless expressly agreed otherwise in writing.
3.3. Superhub retains an irrevocable, perpetual, worldwide right to use, reproduce, adapt, modify, distribute, publish, perform, and display all Content, including for commercial, promotional, and portfolio purposes, even after the termination of any Client relationship or publication of the Content.
3.4. Clients acknowledge that this right extends to all formats and platforms, including but not limited to digital media, social media, broadcast, print, and future distribution technologies.
3.5. No transfer of intellectual property rights shall occur unless expressly agreed in a written contract signed by a director of Superhub.

4. Client Materials

4.1. Where You supply materials (such as logos, branding, music, scripts, or other intellectual property) for incorporation into the Content (“Client Materials”), You warrant that You have full rights to do so and that their use by Superhub will not infringe third-party rights.
4.2. You grant Superhub a worldwide, royalty-free, transferable licence to use, reproduce, adapt, and incorporate Client Materials into the Content for the purposes of delivering Creative Services.

4.3 Return of Access and Logins
Upon termination or expiry of Creative Services, Superhub shall use reasonable endeavours to return to the Client any login credentials, passwords, or access rights originally supplied by the Client within five (5) working days. Superhub shall not be liable for any loss, disruption, or platform-specific issues arising from delays or restrictions imposed by third-party providers, social media platforms, or other external systems outside of its control.

4.4 Client’s Failure to Provide Access or Cooperation
Where the Client fails to provide necessary access, information, materials, or cooperation required for Superhub to perform the Creative Services including but not limited to access to social media accounts, venue access, staff, influencer contacts, or brand assets. The Client remains liable for all costs incurred by Superhub up to the date of such failure. This includes time spent, pre-booked resources, and any non-refundable third-party charges. Superhub shall not be responsible for delay or non-completion of deliverables where such failure arises, and payment obligations shall remain enforceable.

5. Credits and Attribution

5.1. Unless expressly agreed otherwise, Superhub may include credit, watermark, or brand placement on Content produced.
5.2. Superhub reserves the right to publicly reference and display the Client’s name, logo, and Content created as part of case studies, showreels, and promotional materials.

6. Confidentiality

6.1. Both parties agree to keep confidential any non-public business information disclosed in the course of providing Creative Services, except where disclosure is required by law or with the other party’s prior written consent.

7. Liability and Indemnity

7.1. Superhub shall exercise reasonable care and skill in providing Creative Services but does not warrant that Content will be error-free or fit for any particular purpose.
7.2. To the fullest extent permitted by law, Superhub shall not be liable for indirect, consequential, or economic losses arising out of the use of Content.
7.3. The Client shall indemnify and hold harmless Superhub against any claims, damages, or costs arising from the use of Client Materials or breach of these Creative Terms.

8. Termination

8.1. Either party may terminate Creative Services at any time by written notice.
8.2. Termination does not affect accrued rights or obligations, including payment for work undertaken and Superhub’s continuing rights to use Content.

9. Governing Law

9.1. These Creative Terms are governed by and construed in accordance with the laws of England and Wales.
9.2. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or in connection with these Creative Terms.

Last updated: 5/2025